About the Role
GreenStripe is seeking a dependable, organized, and customer-focused Customer Service & Office Coordinator to support our customers, office team, technicians, superintendents, and Member Advisors. This position plays an important role in the daily operation of the company. The coordinator will answer customer calls, texts, and emails; update accounts; process payments; assist with accounts receivable; schedule service calls; and help coordinate communication between customers and the field team. The ideal candidate is friendly, professional, detail-oriented, and comfortable handling several responsibilities throughout the day. This person should be able to listen carefully to customer concerns, document information accurately, and help move issues toward a solution without making promises they cannot keep. This is a hands-on office position for someone who enjoys helping people, staying organized, and supporting a growing local company.
Responsibilities
-Answer incoming customer phone calls, text messages, and emails in a professional and timely manner. -Listen to customer questions and concerns and document all important information accurately. -Schedule customer appointments, service calls, inspections, and follow-up visits. -Create and update service-call records with clear notes for technicians and superintendents. -Update customer contact information, property information, service details, and account notes. -Assist customers with setting up credit cards, bank accounts, autopay, and other approved payment methods. - Process customer payments and provide receipts or payment confirmations when needed. - Assist with accounts receivable, including reviewing unpaid balances and contacting customers regarding past-due accounts. - Help resolve basic billing questions and direct more complicated issues to the appropriate manager. - Process paperwork, customer requests, program changes, cancellations, and other account updates. - Support superintendents by organizing customer concerns, preparing service-call information, and coordinating follow-up communication. - Support technicians by providing accurate customer notes, access information, scheduling updates, and special instructions. - Assist Member Advisors with researching customer accounts and gathering information while they are meeting with customers in the field. - Help Member Advisors prepare estimates, review service histories, and confirm customer or property information. - Communicate important schedule changes or customer concerns to the appropriate field team member.
Requirements
- Previous customer service, receptionist, office administration, accounts receivable, or call-center experience is preferred. - Strong verbal and written communication skills. - Professional and friendly phone manner. - Ability to communicate clearly through phone calls, text messages, and email. - Strong listening skills and the ability to remain calm with frustrated or concerned customers. - Excellent organization and attention to detail. - Ability to document customer conversations accurately. - Comfortable collecting payments and discussing past-due balances professionally. - Basic understanding of invoices, customer balances, payment processing, and accounts receivable. - Comfortable learning customer-management, scheduling, payment, and office software. - Basic computer skills, including email, online calendars, data entry, and document management. - Ability to manage multiple tasks and shifting priorities throughout the day. - Ability to work independently while also supporting office and field team members. - Reliable attendance and punctuality. - Ability to protect confidential customer, company, and payment information. - Willingness to learn GreenStripe’s lawn care programs, services, terminology, and seasonal operations. - Ability to follow company procedures and ask for assistance when unsure of an answer. - High school diploma or equivalent required. - Experience in lawn care, landscaping, home services, scheduling, billing, or field-service operations is a plus.
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